Frequently asked questions

We use a professional DSLR camera rather than a webcam or tablet, with proper lighting and a high-speed dye-sublimation printer. The booth is fully automated, so guests operate it themselves without waiting for an attendant.

We arrive 30 minutes before your start time and have the booth live and tested in about 20 minutes. Teardown takes 15 minutes and happens after your guests are done.

Yes. A dedicated attendant is included with Platinum and Diamond, and available on request for other packages. We also monitor the booth remotely and can talk your venue contact through anything minor.

About 8 feet by 8 feet, including room for guests to stand back. We can work with less — send us your venue dimensions and we will confirm the fit before the day.

Fill in the form on our booking page, or message us directly. We reply within two hours during the day.

Yes. Your quote covers the package and any add-ons you have chosen, including setup, teardown and travel within Colombo. Nothing is added afterwards unless you ask for something extra on the day.

We have early-bird rates for off-season dates (January to March, September to October), and corporate bookings are negotiable. Booking three or more events gets you 10% off the package price.

A 50% deposit confirms your date and is non-refundable. Cancel more than 14 days before the event and the balance is refunded in full. Within 14 days, the balance is also due. See our Terms for the detail.

Four to six weeks is comfortable, and wedding season fills earliest. That said, we often have short-notice dates open — always worth asking.

Printed photos are handed to guests at the booth. Digital copies go out as a gallery link within 24 hours of the event — high resolution and downloadable.

Yes. Every print carries a QR code that opens the gallery, so guests can grab their photos and post them before the night is over.

We will reprint it, no charge. Print quality is checked at setup and monitored through the event.

A USB with all high-resolution files is included with Diamond. For other packages you get the same files through the online gallery, which you can download in full.

Yes. A branded overlay is included from Gold upwards, and available as an add-on for Silver. Send us your logo and event colours and we will design it.

The booth needs cover. For outdoor venues we agree a sheltered position with you in advance, and if heavy rain arrives we can pause safely and resume.

About six seconds per photo. That keeps the queue moving even at busy moments.

We bring spare paper to every event. For very high volume — over 200 prints — tell us in advance and we will load extra.

Rarely. The touchscreen walks them through it and most people work it out in about 30 seconds. We leave instruction cards at the booth as well.

A standard 13A socket within reach of the booth. We bring our own extension leads and surge protection.

Yes, anywhere in Sri Lanka. Travel is quoted separately for destinations like Kandy, Galle and further out.

We do. If you run a hotel, banquet hall or planning business, get in touch about partnership terms.

Yes — shopping centres, showrooms and month-long activations. These are quoted individually, so email us with the dates and location.

Sometimes, depending on timings and distance. Ask and we will tell you honestly whether we can do both properly.